POLICIES & GUIDELINES
SHIPPING, RETURNS & REFUNDS
100% Satisfaction Guarantee l Shipping l Returns
ORDERING GUIDELINES
Ordering Methods l Payment Options l Sales Tax l international Orders
100% SATISFACTION GUARANTEED!
We want you happy every time you buy from us. If you don't like what we sent you, let us know. We'll
immediately issue you a refund, replacement or merchandise credit for any product And we'll be
friendly about it too with no hassles -- that's our commitment to customer service excellence!
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SHIPPING
Once we receive your order, we typically ship it within 3-5 business days. If ever we do will not meet
this shipping deadline (although it’s the exception not the rule), you will be notified by our customer
service department via email to let you know the status of your order and any potential changes.
If you are in a real hurry, please send us an email after placing your order and we'll do our best to give
your order special attention.
You can check the status of your order by going back to the web site and clicking on the Order Status
link at the bottom of most pages. After you submit an order, you will receive a confirmation. We
recommend you print this out and save it. In addition to listing what you purchased where to ship your
order, it also includes your confirmation number, which we will need in the event you need to contact
us. We will also send you an email within minutes of placing your order reconfirming the details.
Please keep in mind that the Track Order section is updated once per day excluding weekends and
holidays.
After your order has been shipped, you will receive another email from us confirming the shipping
method and date.
If you need further information on the status of your order, please use our online form.
If you think your order is late, please note that:
- Credit card authorization and verification must be received prior to processing.
- Orders for in-stock merchandise are normally shipped 3-5 business days after we receive
them.
- Delivery occurs Monday through Saturday via the US Postal Service, and Monday – Friday via
United Parcel Service. Deliveries are usually not made during national holidays.
If we have a question about your order, we will contact you by phone or email. Likewise, if you have any
questions or changes to your order, please use our online form to contact us.
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RETURNS
For a full product refund, store credit, or exchange, please return your shirt(s) to us within 10 days of
when you receive them, by the most cost effective carrier (usually this is the US Postal Service), and in
original condition (please, no worn or washed shirts). Please include a copy of the invoice you
received with a note indicating if you’d prefer an exchange, replacement or a refund. We'd also like to
know why you're returning the product, so we can improve our products and service. Exchanges for a
different style, size or color not due to a manufacturing defect or an order processing error will incur
normal shipping charges when the product is reshipped to you. If you’re requesting a refund not due to
a manufacturing defect or order processing error, we will gladly refund you the cost of the merchandise
only. Unfortunately, we cannot refund you the cost of the shipping unless there is manufacturing defect
or there was a mistake made in processing your order. Items purchased originally with Free Shipping
will have standard ground shipping fees deducted from the refund.
We do recommend that you return products to us insured. The United States Postal Service or United
Parcel Service (UPS) will insure your package to guard against loss. If something happens in transit
and the package doesn't get delivered, we can't give you a refund.
Changes must be made by close of the same business day you place your order.
The address for returns is:
Top Dog Shirts
Attn: Returns
119 West Towles Avenue
Palatka, Florida 32177 USA
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ORDERING METHODS
You can order shirts from us either through our website, by phone, by fax, or by mail.
You can check the status of your order by returning to our Web site and clicking on the Order Status link
at the bottom of the page. Please keep in mind that our Web Site gets updated once per day, Monday
through Friday (excluding holidays).
Ordering by phone:
If you don’t feel comfortable giving us your credit card number online you can call in your order with our
“Phone-In This Order” feature. The “Phone-In This Order” feature allows you to shop online at our
Website and shop for all the shirts you wish to purchase without entering personal credit card
information online. Once you’re done shopping you just pick up the phone and call us. We’ll pull up
your shopping cart and take your credit card number, address, and phone number over the phone. To
use our “Phone-In This Order” feature simply click on the “Phone-In This Order” link below the
“Checkout” button in your shopping cart. This will show you a recap of your order and give you a
customer ID number that you give to one our friendly customer service representatives. Simply call us
at 1-800-793-1984 (International customers can call us at (386) 328-2654) and give us your customer
ID number. We’ll pull your order in our system here and process the rest of the order for you. No need
to enter any credit card number or personal information online.
Ordering by fax:
If you don’t want to submit your order online, you can fax us your order. The simplest way to do this is to
add items to your shopping cart online. When you are satisfied with your order, simply click on the
“Fax/Mail this Order” link below the “Checkout” button. This will create a form, which you can print out
on your local printer and fax to us at (386) 329-5492.
Ordering by snail mail:
If you don’t want to submit your order online, you can mail us your order the good ole fashion way. The
simplest way to do this is to add items to your shopping cart online. When you are satisfied with your
order, simply click on the “Fax/Mail this Order” link below the “Checkout” button. This will create a form,
which you can print out on your local printer and mail to us (with a check or by completing the credit
card information) at:
Top Dog Shirts
ATTN: ORDERS
119 West Towles Avenue
Palatka, FL 32177 USA
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PAYMENT OPTIONS
If ordering through our Web site, you can pay for your order by credit card or paypal. We accept Visa,
MasterCard, American Express, and Discover. If you wish to pay by personal check, you can pay
through paypal or send your order and check (payable to Top Dog Shirts) to:
Top Dog Shirts
119 West Towles Avenue
Palatka, FL 32177 USA
All personal checks will be held for 7-10 business days before shipping your order. This is to allow
proper time for the funds to clear your bank account.
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SALES TAX
We are required to collect sales tax on merchandise and shipping total in the state of Florida. Florida’
s sales tax rate is 6.0%. This charge will be reflected in your cart total.
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INTERNATIONAL ORDERS
International buyers are responsible for any custom or tariff fees charged by the destination country.
Please contact your local authorities to determine these fees. Top Dog Shirts will not be held
responsible for items that are refused by the recipient.
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